Increased latency and errors

Incident Report for Zep

Resolved

We've continued to see healthy outcomes for our services, both in error rates and latencies, and consider this incident resolved after an hour of monitoring.
Posted Sep 03, 2026 - 16:44 PDT

Monitoring

AWS has begun to see some recovery, and we've seen that take effect within our own services. We will continue to monitor for errors and increased latency for the next 60 minutes.
Posted Sep 03, 2026 - 15:38 PDT

Identified

We are impacted by an outage in AWS us-west-2 impacting multiple services. We've seen some recovery in latency, but continue to see errors and do not believe the outage is resolved on AWS' side. We will provide an update in the next 30-60 minutes as we learn more.
Posted Sep 03, 2026 - 15:12 PDT

Update

We are continuing to investigate this issue.
Posted Sep 03, 2026 - 14:49 PDT

Investigating

We are currently investigating this issue.
Posted Sep 03, 2026 - 14:48 PDT
This incident affected: API and Episode Processing.