Fact Extraction and Summarization Outage

Incident Report for Zep

Postmortem

We had a failure of our cross-cloud VPN infrastructure. Additional monitoring and other remediation has been put in place.

Posted Mar 07, 2024 - 14:09 PST

Resolved

Our cross-cloud access to inference services impacted FactExtraction and Summarization, with fact tables and summaries not being created for new messages added to the service.
Posted Mar 07, 2024 - 07:30 PST