Elevated error rates

Incident Report for Zep

Resolved

This incident has been resolved.
Posted Aug 27, 2025 - 18:05 PDT

Update

We are continuing to monitor for any further issues.
Posted Aug 27, 2025 - 17:53 PDT

Monitoring

During a graph database migration to improve search latency, nodes in cluster ran out of file descriptors. We quickly identified the issue and implemented a fix. Nodes took some time to recover and rejoin the cluster. We will be running a post-mortem to understand and address shortcomings in our systems and processes around scaling our graph database cluster, including maintenance and development processes.
Posted Aug 27, 2025 - 17:52 PDT

Update

We are continuing to investigate this issue.
Posted Aug 27, 2025 - 16:44 PDT

Investigating

We are currently investigating this issue.
Posted Aug 27, 2025 - 16:28 PDT
This incident affected: API.